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Terms of Service

1. Services Overview

1.1. Web Development Services

  • Custom website development
  • E-commerce solutions
  • Web application development
  • Website maintenance and support

1.2. Mobile App Development

  • iOS and Android app development
  • Cross-platform solutions
  • App maintenance and updates

1.3. UI/UX Design Services

  • User interface design
  • User experience optimization
  • Responsive design implementation

2. Payment Terms

2.1. A 30% advance payment is required before the commencement of any project.

2.2. Work will not begin until the advance payment has been received and cleared.

2.3. The remaining balance must be paid according to the following schedule:

  • 30% upon completion of initial development phase
  • 40% upon project completion and before final delivery

2.4. Additional features or changes requested after project scope approval may incur extra charges.

3. Refund Policy

3.1. Refund requests must be submitted within 48 hours of making the advance payment.

3.2. If a refund is requested within the 48-hour window, the amount will be processed within 5-7 business days.

3.3. No refunds will be issued for requests made after the 48-hour period.

3.4. If the project is cancelled after the 48-hour window, the advance payment will be forfeited and the project will be terminated.

4. Project Timeline and Delivery

4.1. Project timelines will be established after initial consultation and requirements gathering.

4.2. Typical delivery timeframes:

  • Website Development: 4-12 weeks
  • Mobile App Development: 8-16 weeks
  • UI/UX Design: 2-6 weeks

4.3. Timelines may vary based on project complexity and client responsiveness.

5. Client Responsibilities

5.1. Provide clear project requirements and objectives

5.2. Timely feedback on deliverables (within 3 business days)

5.3. Provide necessary access and credentials for project implementation

5.4. Content provision as per agreed timeline

6. Intellectual Property Rights

6.1. All intellectual property rights remain with us until full payment is received.

6.2. Upon full payment, clients receive:

  • Full source code ownership
  • Design assets and documentation
  • Usage rights for all implemented features

7. Maintenance and Support

7.1. 30-day bug fix warranty after project completion

7.2. Optional maintenance packages available:

  • Basic: Security updates and monitoring
  • Standard: Including minor feature updates
  • Premium: 24/7 support and priority updates

8. Communication

8.1. Primary communication channels:

  • Project management system
  • Email
  • Scheduled video calls

8.2. Response times within 24 hours during business days

9. Confidentiality

9.1. All project information will be kept strictly confidential

9.2. NDAs available upon request

9.3. Secure handling of client data and credentials

10. Termination

10.1. Project may be terminated by either party with written notice

10.2. Payment for completed work will be due immediately

10.3. Termination fees may apply as per contract terms